Cancellation and Refund Terms

BLACK GROUP TEXTILE TRADE LIMITED COMPANY
Cancellation, Refund and Withdrawal Procedure

The buyer has the right to withdraw from this contract within fourteen (14) days from the date of receipt of the product without giving any reason and without paying any penalty. The buyer who wishes to exercise this right must have fulfilled the obligation to notify Black Fashion of their intention to exercise this right within the legal period under the conditions specified in this contract. In cases where the right of withdrawal is possible, the buyer is legally responsible for any changes or damage that occur if the product is not used in accordance with its operation, technical specifications and usage instructions within the withdrawal period. Accordingly, if there are changes or damage due to the product not being used in accordance with its usage instructions, technical specifications and operation during the period up to the withdrawal date, the buyer may lose their right of withdrawal; if accepted by Black Fashion, a deduction will be made from the refund amount equal to the change/damage. In cases where the right of withdrawal exists, it is sufficient for the buyer to have given a clear notification to Black Fashion (verbally/in writing to the contact addresses specified above) that they are exercising their right of withdrawal within the legal 14-day period.

Free Shipping Available

For returns or exchanges, the first shipping cost is covered free of charge by us. However, for multiple returns or exchanges from the same order, the shipping cost will be borne by the customer.

Return Process

To initiate a return, you can create a return request using the "Easy Return" button at the bottom of our website, without needing to be a member. Please note down your return shipping code so you don't lose it. If you encounter any problems with your return, you can contact us via WhatsApp at +90 532 209 89 70.

The product Black Fashion Delivery by the carrier is not considered delivery to the consumer.

In determining the withdrawal period;
a) In the case of goods that are the subject of a single order but delivered separately, the consumer or the consumer's the day the third party designated by us receives the last item,
b) In the case of goods consisting of multiple parts, on the day the consumer or a third party designated by the consumer receives the last part,
c) In contracts where the goods are delivered regularly over a specified period, the date on which the consumer or a third party designated by the consumer receives the first item shall be taken as the basis.

For cases where the right of withdrawal does not apply, the buyer may only deliver the product to the shipping companies contracted by Black Fashion. Returns and shipping costs for products delivered to Black Fashion via any other shipping company will not be accepted. Returns must be made in full. The product(s) must be returned with their tags intact, unused, and undamaged. Returns of perfumed, stained, torn/ripped, or washed products are not accepted. For returns, all accessories and packaging materials must be sent complete. Underwear, swimwear, and bikinis can only be returned if they are unopened, untried, and unused.

Returns must be made with the original box or packaging. Returns of products whose original box/packaging is damaged (e.g., a shipping label attached to the original box and/or taped with shipping tape, etc.), rendering them unsaleable and preventing them from being purchased by another customer, will not be accepted. The buyer must send the product they wish to return, along with the original delivery note and a letter stating the reason for the return, to Black Fashion.

If the buyer wishes to cancel their order, they must submit a cancellation request via our WhatsApp number +90 532 209 89 70. Black Fashion will then notify the buyer via email that the cancellation has been processed. It should be noted that if the product has not yet been shipped, the full amount will be refunded using the same method used for the order; if the product has been shipped, the refund will be made after deducting the shipping cost.

Products sent for return are inspected according to the procedures performed, and if there are no reasons preventing the return, the return process is initiated. In cases where a virtual POS system is used, refunds are made to the credit/debit card used. Returns for orders placed through the website are also processed through the website. Returns are not processed in our stores. For exchange requests, depending on stock availability, the exchange will be processed as soon as possible, or a refund will be provided upon request. In case of a refund, a gift voucher may be issued to the customer, valid for one year.